The Digitization of Business
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Prior to the COVID-19 pandemic, digital transformations were largely focused on the customer experience. Then, everything changed—and accelerated. Now, digital transformation is the centerpiece of operational efficiency and innovation across organizations.
- Reinvent business models
- Optimize processes (supply chain management, new feature development).
- Constantly improve the customer experience (in-context customer reviews, personalized recommendations).
How it works
Organizations are making digital transformations to better engage and serve their employees and customers and thus improve their competitiveness. We do this by integrating the use of IT technology into an organization’s products, processes, and strategies.
- Business strategy transformation
- Realign operations
- Implement new practices for agility and experimentation
- Design a flexible technology architecture
- Change management (seamless adoption)
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